Shipping and Delivery
Free delivery to every pincode in India. Cash on delivery only. No COD fee, no handling fee, no packaging fee, no minimum order and no maximum. The price on the product page is the exact amount you hand to the delivery agent.
Rule 7(1)(e) of the Consumer Protection (E-Commerce) Rules, 2020 requires the “total price in single figure of any good or service along with the breakup price … showing all the compulsory and voluntary charges, such as delivery charges, postage and handling charges, conveyance charges and the applicable tax”. Our breakup is one line because there is only one line. Prices are inclusive of all taxes; no tax is added at checkout.
Where we deliver
All 28 states and 8 union territories, every serviceable pincode, with no conditions attached. There is no pincode filter on this site because there is no pincode we refuse. If a courier cannot reach your address, we will say so before you order — not after.
What it costs
| Charge | Amount |
|---|---|
| Delivery, anywhere in India | ₹0 |
| Cash-on-delivery collection fee | ₹0 |
| Handling / packaging | ₹0 |
| Tax added at checkout | ₹0 — prices are all-inclusive |
| Minimum order value | None |
| Return or replacement freight, either direction | ₹0 |
These costs exist — they are simply ours, not yours, and they are already inside the listed price.
How you pay
Cash on delivery is the only method. There is no card, UPI, net banking, wallet or EMI option on this site, and no advance payment of any kind. You pay the courier in cash when the parcel is in your hands.
- Keep the exact amount ready — delivery agents rarely carry change on a five-figure parcel.
- Some courier agents can accept UPI at the door on their own device. That is between you and the courier, it is not guaranteed, and cash is the only method we can promise.
- Never pay anyone in advance in our name. We will never call or message you asking for a deposit, a token amount, a “customs clearance” payment, an OTP or a UPI collect approval. Anyone who does is not us. Report it to contact@swizzwatches.com.
Order confirmation
Because every order is COD and there is no payment to verify the buyer, we place one short confirmation call or WhatsApp message before dispatch. It takes under a minute and we confirm three things: the model you ordered, the delivery address, and that you will be available to accept a cash parcel.
If we cannot reach you on three attempts across two working days, the order is held rather than cancelled, and we email you. A wrong number is the single most common reason a COD order never ships — check it at checkout.
Dispatch
- Orders confirmed before 14:00 IST on a working day are dispatched the same day.
- Orders confirmed after 14:00, or on a Sunday or public holiday, are dispatched the next working day.
- Maximum: 2 working days from confirmation. If we will miss that, we email you before the deadline, not after it.
The tracking number and the courier’s name are emailed to you at dispatch and appear on Track your order and in My Account.
Delivery times
Counted in working days from dispatch, not from the moment you place the order.
| Destination | Working days from dispatch |
|---|---|
| Lucknow city | 1–2 |
| Rest of Uttar Pradesh and the metros — Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad | 2–4 |
| Other cities and towns across India | 4–7 |
| North-East states, Jammu & Kashmir, Ladakh, Himachal interiors, Andaman & Nicobar, Lakshadweep, and remote rural pincodes | 7–12 |
These are the courier’s committed windows, and they are honest ranges rather than the single optimistic number most sites quote. Weather, strikes, elections, festival volume and local restrictions can push a parcel past them. When that happens we tell you what the courier told us, with the scan that shows it.
At the door
- Check the parcel before you pay. Look for tears, a re-taped seam, a crushed corner or a weight that feels wrong. If the outer packaging is damaged, refuse it — you pay nothing and we ship a fresh unit.
- Record an unboxing video in one unbroken take, starting with the sealed parcel and the label visible. It takes ninety seconds and it settles any dispute about contents instantly. We ask for it on missing-item claims.
- Pay the exact amount printed on the label. It will match the product page. If the agent asks for anything more, refuse the parcel and tell us.
- Keep the invoice. Your IMEI or serial number is on it, and both the replacement window and the warranty are tied to it.
If nobody is home
Couriers make up to three delivery attempts on consecutive working days. After the third failed attempt the parcel returns to us and the order is cancelled, at no cost to you. You can simply order again — there is no penalty and no charge.
Tracking
Use Track your order with the order number from your confirmation email, or track by phone number if you checked out as a guest and cannot find the email. Orders also appear under My Account → Orders if you created an account.
Tracking can sit unchanged for 24–48 hours in transit between hubs. That is normal and is not a lost parcel. If there has been no scan for 4 working days, email us with your order number and we will raise it with the courier and tell you the result.
Collect from the shop
You are welcome to collect in person and inspect the unit before paying. Shop No. 123, 1st Floor, Regency Road, Vibhuti Khand, Gomti Nagar, Lucknow 226010. Tell us the order number a day ahead so the unit is on the counter when you arrive. Details and hours: Visit our Lucknow shop.
Questions about a delivery
contact@swizzwatches.com. Complaints and the escalation ladder: Grievance Redressal.