Contact Us
There is one shop, one e-mail address and one phone number. No ticket portal you cannot reach a person through, and no chatbot standing in front of us.
Write to us
contact@swizzwatches.com
Answered within 4 working hours, Monday to Saturday.
Put your order number in the subject line if you have one. For a fault, attach a short video — it usually saves two days.
Walk in
GradeGuard
Shop No. 123, 1st Floor
Regency Road, Vibhuti Khand
Gomti Nagar, Lucknow
Uttar Pradesh 226010, India
Monday to Saturday, 10:00–19:00 IST.
Bring your invoice for anything to do with an order.
Go straight to the right place
| What you need | Where |
|---|---|
| Where is my order? | Track your order, or track by phone number |
| My invoice, my IMEI, my past orders | My Account |
| Something arrived wrong or faulty | 7-day replacement |
| It stopped working after a few weeks | Warranty claim |
| A complaint that is not being resolved | Grievance redressal |
| I want to sell my old device | Sell your old device |
| What does Grade B actually mean? | Condition grading |
| Anything else | Frequently asked questions |
Business details
Legal name: GradeGuard (sole proprietorship)
Principal place of business: Shop No. 123, 1st Floor, Regency Road, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010, India
Website: shop.swizzwatches.com
E-mail: contact@swizzwatches.com
Grievance Officer: Kuldeep Patel, Proprietor — full details and response clocks
Published under Rule 4(2) of the Consumer Protection (E-Commerce) Rules, 2020 and Rule 6(2) of the Legal Metrology (Packaged Commodities) Rules, 2011.
One warning worth reading
We will never call or message you to ask for an advance payment, a deposit, a token amount, a “refund processing fee”, an OTP, a UPI collect approval, a screen-sharing app, or your card details. This store is cash on delivery only and there is no gateway on it. Anyone asking for those things is impersonating us — do not pay, and tell us at contact@swizzwatches.com so we can report the number.