Track Your Order

Orders placed from this phone show up here on their own. To find any other order, type its order number, your mobile number or your email — any one of them.

Can’t find your order number?

• Check your spam folder for a mail from contact@swizzwatches.com with the subject “Your GradeGuard order”. Mark it as not spam so the dispatch mail reaches you.
• Type your mobile number in the box above if you cannot find the e-mail at all.
• Sign in to My Account if you created one — every order, invoice and IMEI is there.
• Still stuck: e-mail contact@swizzwatches.com with the name and mobile number you ordered with.

What each status means

Status	What is happening
Order placed	We have your order and will call you within one working day. Nothing ships before that call, because every order is cash on delivery.
Confirmed	Confirmed on the phone. The unit is being packed with its invoice and IMEI record.
Packed	Packed and ready for the courier. Dispatch within 2 working days of confirmation.
On the way	Handed to the courier. The courier’s name and tracking number are on your order details page and in the dispatch e-mail.
Delivered	Delivered and paid. Your 7-day replacement window and your 6-month warranty both start from this date.
On hold	We could not reach you on the confirmation call, or the unit failed its final check. We will have e-mailed you the reason.
Cancelled	The order is closed. You were charged nothing — there is nothing to refund, because nothing was ever paid.

Tracking hasn’t moved in two days

That is usually normal. A parcel can sit between hubs for 24–48 hours without a scan, especially over a weekend or a festival. If there has been no scan for 4 working days, e-mail us your order number and we will raise it with the courier and tell you exactly what they say — including when the answer is one we do not like.

Delivery windows by region are on the Shipping & Delivery Policy.

Before the parcel arrives

• Keep the exact cash ready. The amount is the one on the product page — no delivery charge, no COD fee, nothing added.
• Check the outer packaging before you pay. Torn, re-taped or crushed — refuse it. You pay nothing and we ship a fresh unit.
• Record a single unbroken unboxing video, starting with the sealed parcel and the label visible. Ninety seconds, and it settles any dispute instantly.

Nobody from GradeGuard will ever call or message you asking for an advance payment, a deposit, an OTP or a UPI approval. This store is cash on delivery only. Anyone who does is not us.